Legal
Cancellation & Refund Policy
How cancelling, rescheduling, complaints, and refund requests work with our request-review and payment-after-service process.
Approved business policy — no effective date published yet
The cancellation, rescheduling, complaint-handling, and refund rules below have been approved by the business owner and describe how the business actually operates. No effective date has been published yet. Nothing on this page states or implies that these terms have been reviewed or approved by an attorney.
Outstanding owner decisions
- The final legal business name, support email, and telephone number to be published on this page.
- The effective date for this approved policy, to be published once it is set.
Booking Requests
Submitting a booking request does not guarantee an appointment. All requests are subject to availability and confirmation by our team.
Customers may cancel an unconfirmed booking request at any time without charge.
Appointment Cancellations
Customers may cancel a confirmed appointment at any time before the scheduled service begins without a cancellation fee. This includes cancellations made less than 24 hours before the appointment.
Advance notice is appreciated but is not required, and no late-cancellation penalty applies.
Customers will not be charged for organizing services that have not been performed, subject to any separately agreed and lawful charges.
Rescheduling
Customers may request to reschedule an appointment at no additional charge.
All rescheduled appointments are subject to availability and confirmation.
Cancellations by Our Company
If we must cancel an appointment, we will contact the customer to discuss alternative scheduling options, and an alternative appointment may be offered.
Customers will not be charged for services that were not provided.
Property Access
Customers are responsible for providing safe and reasonable access to the service location at the agreed appointment time.
If our team cannot access the property or cannot safely perform the work, we will contact the customer to discuss available options.
Any applicable visit-related charge must have been separately disclosed and agreed upon in advance. No undisclosed access or cancellation fees will be imposed.
Service Satisfaction and Complaints
We aim to provide professional organizing services consistent with the agreed project scope.
Customers are encouraged to contact us within seven calendar days after service completion if they have concerns about the work performed.
We will review the circumstances and may offer an appropriate remedy, such as corrective service, a partial refund, or a full refund, depending on the situation.
A change in personal preference does not automatically qualify for a refund.
The seven-day contact period does not limit any rights or remedies available under applicable law.
Refund Processing
Approved refunds will be initiated within ten business days after approval, generally using the original payment method.
The time required for funds to appear in the customer's account may vary depending on the financial institution or payment provider.
If an invoice has not yet been paid, an appropriate adjustment may be made instead of issuing a refund.
Additional Services and Charges
Any additional organizing time, materials, or applicable travel expenses must be disclosed and approved by the customer before being charged.
Customers will not be charged for additional services they did not authorize.
Contact Information
Customers may contact our company using the contact information published on our website regarding cancellations, rescheduling, complaints, and refund requests.
Applicable Law
Nothing in this policy limits any non-waivable consumer rights or remedies under applicable California law.